A Washington DC airport ticket agent offers some  examples:
     
1.  I had a New Hampshire Congresswoman ask for an aisle seat so that her hair wouldn’t get messed up by being near the window.  (On  an  airplane!)  
          
2.  I got a call from a candidate’s staffer, who  wanted to go to Capetown.  While I  started to explain the length of the flight and  the passport information, she interrupted  me with, ”I’m  not trying to make you look stupid, but Capetown is in Massachusetts  ” Without  trying to make her look stupid, I calmly  explained, ”Cape  Cod is in Massachusetts , Capetown is in  Africa.”  Her  response – click.
     
3.  A senior Vermont Congressman called, furious  about a Florida  package we did. I asked what was wrong with  the vacation in Orlando  ..  He  said he was expecting an ocean-view  room.  I  tried to explain that is not possible, since Orlando is in the middle of the state. He replied, ‘Don’t  lie to me, I looked on the map and Florida is a  very thin state!”  (OMG)

 4.  I got a call from a lawmaker’s wife who asked, ”Is it possible to see England from Canada ?”  I said, ”No.”  She said, ”But  they look so close on the  map.”  (OMG, again!)
     
5.  An aide for a cabinet member once called and  asked if he could rent a car in Dallas.  When I pulled up the reservation, I noticed he had only a 1-hour  layover in Dallas.  When I asked him  why he wanted to rent a car, he said,  ”I heard Dallas was a big airport, and we will need  a car to drive between gates to save  time.”  (Aghhhh)  

6.  An Illinois  Congresswoman called last week. She needed to  know how it was possible that her flight from Detroit left at  8:30 a.m., and got to Chicago at 8:33  a.m.  I explained that Michigan was an  hour ahead of Illinois, but she couldn’t understand the concept of time zones. Finally, I  told her the plane went fast, and she bought  that.
     
7.  A New York lawmaker called and asked, ”Do airlines put your physical description on your bag so they know whose luggage belongs to whom?” I said,  ‘No, why  do you ask?’ She  replied, ”Well, when I checked in with the airline, they put a  tag on my luggage that said (FAT), and I’m overweight. I think that’s very  rude!”  After putting her on hold for a minute, while I  looked into it.   (I was dying laughing). I came back and explained the city code for Fresno , CA is  (FAT – Fresno Air Terminal), and the airline was  just putting a destination tag on her luggage.
     
8.  A Senator’s aide called to inquire about a trip  package to Hawaii  …..  After going over all the cost  info, she asked, ”Would it be cheaper to fly to California, and then take the train to Hawaii?”
     
9.  I just got off the phone with a freshman Congressman who asked, “How do I know which plane to get on?”  I asked him what exactly he meant, to which he  replied, ”I was told my flight number is 823, but none of  these planes have numbers on them.”
     
10.  A lady Senator called and said, ”I  need to fly to Pepsi-Cola, Florida . Do I have  to get on one of those little computer  planes?”  I asked if she meant fly to Pensacola, FL on a commuter plane. She said, ”Yeah,  whatever, smarty!”

11.  A senior Senator called and had a question about  the documents he needed in order to fly to China . After a lengthy discussion about passports, I reminded him that he needed a visa.  ‘Oh, no I don’t. I’ve been to China many times and  never had to have one of  those.”  I double-checked and sure enough, his stay required a visa… When I told him this he said,  ”Look, I’ve been to China four times and every time they have accepted my American Express!”
     
12.  A New  Mexico Congress woman called to make reservations,  ”I  want to go from Chicago to Rhino, New York.”  I was at a loss for words.  Finally, I said, ”Are  you sure that’s the name of the town?”  ”Yes, what flights do you have?” replied the lady.  After some searching, I came  back with, ”I’m  sorry, ma’am, I’ve looked up every airport code in the country and can’t find a Rhino anywhere.’  ”The lady retorted,  ”Oh, don’t be silly! Everyone knows where it is. Check your  map!”  So  I scoured a map of the state of New York and  finally offered, ”You don’t  mean Buffalo , do you?” The  reply?  ”Whatever!  I knew it was a big  animal.”
     

Could this be part of the problem?